Support

Getting help

Write to support@rollcall.homes. Tell us the property and the date you are asking about; that is almost always enough for us to find the visit in question.

Common questions

A visit says “could not be verified”. Why?

The camera covering that access point was offline for part of the window, so we cannot honestly say whether anyone arrived. We will not report a no-show we could not see, because that accuses a vendor who may well have done the work.

A vendor came, but Roll Call says missed.

Most often the schedule window is narrower than reality, or the vendor used an entrance no camera covers. Both are fixable. Write to us and we will look at the window with you.

How do I stop Roll Call seeing my cameras?

Disconnect it in the Ring app. Access ends immediately.

How do I delete my account?

Sign in and use Delete my account. It takes effect immediately and needs no approval from us. What gets removed is listed under Privacy.