Privacy

What Roll Call sees, and what it does not

What we read from your cameras

With your consent, Roll Call reads three things from the Ring devices you select: which devices exist, whether each one is online, and when motion was detected. Access is read-only.

Roll Call never views live video, never requests audio, never downloads clips, and never stores recordings or images. A motion event reaches us as a start time and an end time. That is the whole of it.

How long we keep it

The raw event Ring sends us is deleted after 7 days, and the record that it arrived after 90 days. Nothing in Roll Call reads that raw data after it has been turned into a visit, so there is no reason to keep it.

Your service record is different, and we keep it for as long as your account exists. That is the point of the product: a record you can only see for a month is no use when you need to show a vendor what happened in March. It is deleted, completely, the moment you delete your account.

What we keep

We keep the visits we build from those timestamps, the schedules you declare, and the verdict for each expected visit. Verdicts are kept because the monthly service record exists to settle a disagreement with a vendor, and a record you cannot produce later is not a record.

We keep your email address in order to send you alerts, and a hash of your password. We never store your password itself.

Who else sees it

Nobody. We do not sell your data, we do not share it with advertisers, and we run no third-party analytics or trackers on these pages. This page loads no external fonts and makes no request to any other company.

Two providers necessarily handle data on our behalf: Ring, whose cameras produce the events, and Microsoft Azure, which hosts the service and delivers our email.

Removing your data

You can disconnect Roll Call from your Ring account at any time in the Ring app, which stops all access immediately. Disconnecting does not delete what we already hold: your past visits and monthly records stay, because they are the evidence you would want in a disagreement with a vendor. We email you when it happens to say so, and to offer deletion in one step.

To delete your Roll Call account and everything we hold, use Delete my account when signed in. It happens straight away, without asking anyone, and it cannot be undone. You do not need to email us and we do not keep an archive.

Reaching us

support@rollcall.homes. See also Terms and Support.